Management

Operations Manager

On-site
Full-time
$70,000 - $90,000

Lead and optimize our BPO operations. Manage teams, streamline processes, and drive operational excellence across multiple service lines.

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Operations Manager

About This Role

As an Operations Manager at MetaCorp, you'll oversee daily operations, lead multiple teams, and drive strategic initiatives to improve efficiency and service quality. This is a high-impact leadership role where you'll shape the future of our operations, mentor talented professionals, and directly contribute to our company's growth and success.

Key Responsibilities

Oversee daily operations of multiple teams (50-100+ employees)
Develop and implement operational strategies to improve efficiency and quality
Monitor KPIs and performance metrics, taking corrective actions as needed
Lead recruitment, training, and development initiatives
Manage budgets and resource allocation
Ensure compliance with company policies, client SLAs, and regulatory requirements
Build and maintain strong relationships with clients and stakeholders
Drive continuous improvement through process optimization and innovation
Conduct performance reviews and implement coaching plans
Collaborate with senior leadership on strategic planning

Required Qualifications

Bachelor's degree in Business Administration, Management, or related field
5+ years of operations management experience in BPO/call center environment
Proven track record of leading large teams and driving results
Strong understanding of BPO operations, metrics, and best practices
Excellent leadership, communication, and interpersonal skills
Data-driven decision-making approach with strong analytical skills
Experience with workforce management and quality assurance
Proficiency in project management and process improvement methodologies
Ability to work under pressure and manage multiple priorities

Nice to Have

MBA or advanced degree in related field
Six Sigma or Lean certification
PMP certification
Experience with BPO management software and analytics tools
Multi-site operations management experience

What We Offer

Comprehensive benefits package designed for your success and well-being

Executive-level compensation package

Performance-based bonuses and profit sharing

Comprehensive benefits including health, dental, vision

Executive coaching and leadership development programs

Car allowance or company vehicle

Flexible schedule with work-life balance focus

Relocation assistance if needed

Stock options or equity participation

Your Career Path

Executive leadership track with significant growth potential:

Senior Operations Manager

1-2 years

Director of Operations

2-3 years

Vice President of Operations

3-5 years

Chief Operating Officer

5+ years

Our Culture

What it's like to work with us

Leadership excellence and strategic thinking valued
Entrepreneurial environment with autonomy
Results-oriented with focus on impact
Executive mentorship opportunities
Cross-functional collaboration at senior levels
Innovation and transformation encouraged

Ready to Join Our Team?

Take the next step in your career. Apply now and let's build something great together!

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